TQM in retail departmental grocery and clothing chain stores in South Africa

Abstract

Notes that fierce competition, shrinking market share, spiralling costs and rapid change are causing many executives to reassess critically the manner in which they operate and manage their business. Presents the results of a research project which investigated the implementation of TQM in the retail grocery and clothing chain stores in South Africa and evaluates whether the implementation of this concept definitely contributes to greater competitive advantage in that industry.

Citation

Vermeulen, W. (1996), "TQM in retail departmental grocery and clothing chain stores in South Africa", The TQM Magazine, Vol. 8 No. 6, pp. 20-23. https://doi.org/10.1108/09544789610152883