Total quality in ICS

Abstract

Provides a case study of total quality implementation at a company which designs, manufactures and installs safety and control systems, employing over 1,000 staff worldwide. Reports on each stage of the implementation, noting the involvement of a university in the cultural analysis of the company. Claims positive results from the implementation, including reduction in build costs and budget hours; and considers the way ahead, noting that there remains much still to do.

Citation

Shirley, B. (1997), "Total quality in ICS", The TQM Magazine, Vol. 9 No. 1, pp. 29-35. https://doi.org/10.1108/09544789710159416