Improving the quality of support staff personnel
Jaideep Motwani
(Jaideep Motwani and Ashok Kumar are both Associate Professors in the Department of Management at Grand Valley State University, Grand Rapids, Michigan, USA)
Ashok Kumar
(Ashok Kumar are both Associate Professors in the Department of Management at Grand Valley State University, Grand Rapids, Michigan, USA)
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Abstract
By means of a case study, illustrates how a Midwest service organization in the USA was able to improve the efficiency and productivity of its support staff. Suggests that the process can be used by other service organizations wanting to improve the efficiency and productivity of their support staff personnel.
Keywords
Citation
Motwani, J. and Kumar, A. (1997), "Improving the quality of support staff personnel", The TQM Magazine, Vol. 9 No. 3, pp. 201-205. https://doi.org/10.1108/09544789710168984
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited