Trust for quality
Robyn Peterson
(Professor, Canadian School of Management, Ontario, Canada)
2895
Abstract
This article explores the linkage between trust and quality in the modern, competitive organization. Essentially it brings out the point that quality and trust are inextricably linked with each other and that organizations should work on building cultures of trust, not cultures of distrust, for their own continuing wellbeing.
Keywords
Citation
Peterson, R. (1998), "Trust for quality", The TQM Magazine, Vol. 10 No. 6, pp. 413-416. https://doi.org/10.1108/09544789810239128
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited