The Service Factory: A Future Vision
International Journal of Service Industry Management
ISSN: 0956-4233
Article publication date: 1 December 1991
Abstract
The “service factory” has been proposed as a new approach to manufacturing strategy. The information, problem‐solving, sales and support dimensions which underlie a service factory are reviewed. A strategic planning methodology by which it can be applied is provided, and five research questions which might be addressed through empirical study are raised.
Keywords
Citation
Chase, R.B. (1991), "The Service Factory: A Future Vision", International Journal of Service Industry Management, Vol. 2 No. 3, pp. 60-70. https://doi.org/10.1108/09564239110007139
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited