JIT in services: a review of current practices and future directions for research
International Journal of Service Industry Management
ISSN: 0956-4233
Article publication date: 1 December 1995
Abstract
Maintains that, although service industries would benefit from research concerning the implementation of just‐in‐time (JIT) techniques, most research has focused on JIT only in manufacturing firms. A review of applied journals and articles, however, revealed JIT concepts migrating to non‐manufacturing environments. These articles describe JIT techniques successfully moving from the factory floor to other environments and suggest a potentially rich research opportunity. Summarizes these articles using Benson′s guidelines for applying JIT in service. Illustrates various JIT applications within each of the JIT categories.
Keywords
Citation
Duclos, L.K., Sih, S.M. and Lummus, R.R. (1995), "JIT in services: a review of current practices and future directions for research", International Journal of Service Industry Management, Vol. 6 No. 5, pp. 36-52. https://doi.org/10.1108/09564239510101518
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited