Implementing a managed learning environment in the NHS

Abstract

Purpose

The purpose of this case study is to detail the implementation of a managed learning environment (MLE) in a large National Health Service (NHS) Trust employing 8,500 staff. It aims to be of use to those seeking to implement a virtual or managed learning environment within their organisation and to help in reflecting on the project so far and to learn lessons to support the implementation of a national MLE for the NHS.

Design/methodology/approach

The paper is based on the practical experiences and challenges of implementing an organisation wide system, reflecting candidly on the successes and failures of such a project.

Findings

The success of the MLE implementation is to a large degree based on the quality of the legacy data, and of the ability of the organisation to respond to changes in the way data are collected and processed. The ability of a supplier to work with a large and complex organisation is also a critical success factor, yet it is difficult to assess this suitability through comparison with other large organisations.

Practical implications

The authors' experiences are transferable and there are a number of key messages which will be of use to other implementers. The findings in relation to the way data are collected and processed have highlighted and in some cases suggested ways forward to improve how records are managed locally.

Originality/value

As blended learning in both public and private sectors increases in popularity, the planning and implementation of systems able to accurately reflect training needs and achievements is vital, yet the reality is that these systems often rely at the outset on poor legacy data. The authors are not aware of another article in this genre in the UK.

Citation

Gray, S., Plaice, C. and Hadley, S. (2009), "Implementing a managed learning environment in the NHS", Records Management Journal, Vol. 19 No. 2, pp. 107-116. https://doi.org/10.1108/09565690910972066