Performance Indicators in Distribution
The International Journal of Logistics Management
ISSN: 0957-4093
Article publication date: 1 January 1996
Abstract
Recently, several developments have led to the necessity for more control of the distribution process in terms of effectiveness and efficiency. Not only has the distribution element of total product costs increased significantly, but also distribution has become more important in fulfilling customer service. This paper presents a means to achieve better control of distribution by the use of a control system, using performance indicators comprising four hierarchical decision levels. Suggestions for making a suitable choice of performance indicators are presented.
Keywords
Citation
Ploos van Amstel, R. and D'hert, G. (1996), "Performance Indicators in Distribution", The International Journal of Logistics Management, Vol. 7 No. 1, pp. 73-82. https://doi.org/10.1108/09574099610805458
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited