In defence of hospitality careers: perspectives of Zimbabwean hotel managers
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 24 August 2010
Abstract
Purpose
Most of the research on hospitality jobs has focused on the least enjoyable aspects of hospitality careers, while overlooking its “upside”. This paper aims to look at the “love” side of what could be described as a love‐hate relationship that hospitality managers share with their jobs.
Design/methodology/approach
The research used qualitative interviews with 83 hotel managers in 23 registered hotels belonging to the three‐ and four‐star categories in Zimbabwe.
Findings
The most liked attributes of hospitality management careers among Zimbabwean hotel managers were found to be: interacting with people from various countries, cultures, and lifestyles; working in a “nice” environment; perks; challenging work; stimulating work; glamour/prestige; the global nature of the industry and associated mobility; opportunities for networking with various groups of people; growth opportunities; dynamic and exciting nature of the industry; ability to apply individual creativity; and working with a diverse workforce.
Research limitations/implications
The use of a Zimbabwean sample means that findings cannot be generalised for the worldwide hospitality industry.
Originality/value
The research rebalances the assessment of hospitality work by looking at the often overlooked “upside” aspects of hospitality careers.
Keywords
Citation
Mkono, M. (2010), "In defence of hospitality careers: perspectives of Zimbabwean hotel managers", International Journal of Contemporary Hospitality Management, Vol. 22 No. 6, pp. 858-870. https://doi.org/10.1108/09596111011063124
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited