Managing healthcare quality using logical framework analysis
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 March 2006
Abstract
Purpose
The purpose of this paper is to develop an integrated quality management model that identifies problems, suggests solutions, develops a framework for implementation and helps to evaluate dynamically healthcare service performance.
Design/methodology/approach
This study used the logical framework analysis (LFA) to improve the performance of healthcare service processes. LFA has three major steps – problems identification, solution derivation, and formation of a planning matrix for implementation. LFA has been applied in a case‐study environment to three acute healthcare services (Operating Room utilisation, Accident and Emergency, and Intensive Care) in order to demonstrate its effectiveness.
Findings
The paper finds that LFA is an effective method of quality management of hospital‐based healthcare services.
Research limitations/implications
This study shows LFA application in three service processes in one hospital. This very limited population sample needs to be extended.
Practical implications
The proposed model can be implemented in hospital‐based healthcare services in order to improve performance. It may also be applied to other services.
Originality/value
Quality improvement in healthcare services is a complex and multi‐dimensional task. Although various quality management tools are routinely deployed for identifying quality issues in healthcare delivery, they are not without flaws. There is an absence of an integrated approach, which can identify and analyse issues, provide solutions to resolve those issues, develop a project management framework to implement those solutions. This study introduces an integrated and uniform quality management tool for healthcare services.
Keywords
Citation
Dey, P.K., Hariharan, S. and Brookes, N. (2006), "Managing healthcare quality using logical framework analysis", Managing Service Quality: An International Journal, Vol. 16 No. 2, pp. 203-222. https://doi.org/10.1108/09604520610650655
Publisher
:Emerald Group Publishing Limited
Copyright © 2006, Emerald Group Publishing Limited