Applying common sense
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 January 1992
Abstract
Examines the relevance of the ISO 9000 standard within the health care, local government and education and training services sectors, as well as looking at the benefits of its implementation. Explains that organizations should be clear about what they expect from ISO 9000 beforehand and presents a list of dos and don′ts when implementing ISO 9000. Concludes that by concentrating on the feedback loop part of the standard and using a common sense approach to quality, most of ISO 9000 will fall into place.
Keywords
Citation
Rooney, M. (1992), "Applying common sense", Managing Service Quality: An International Journal, Vol. 2 No. 1, pp. 13-16. https://doi.org/10.1108/09604529210028967
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited