Viewpoint Great opportunities for improvement
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 February 1992
Abstract
Describes the way in which a service provider can identify opportunities for improvement, and target such opportunities within a framework of improvement action.
Keywords
Citation
Seath, I. (1992), "Viewpoint Great opportunities for improvement", Managing Service Quality: An International Journal, Vol. 2 No. 2, pp. 73-76. https://doi.org/10.1108/09604529210029074
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited