Quality assurance versus the organizational goal ‐ an NHS perspective
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 December 1996
Abstract
Demonstrates that the quality assurance systems and audit techniques presently being applied throughout the NHS have displaced or succeeded the original goals of the service while increasing its bureaucracy and costs.
Keywords
Citation
Collingwood, M.P. (1996), "Quality assurance versus the organizational goal ‐ an NHS perspective", Managing Service Quality: An International Journal, Vol. 6 No. 6, pp. 21-24. https://doi.org/10.1108/09604529610149185
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited