Stepping up to the challenge of change

Abstract

Reports on an informal and wide‐ranging interview which describes the profound influence change wields over business performance, clarifies what is really at stake when organizations set out to manage change, and addresses the practical challenges change management poses to business leaders everywhere.

Citation

Ransom, G. and Knighton, T. (1996), "Stepping up to the challenge of change", Managing Service Quality: An International Journal, Vol. 6 No. 5, pp. 10-16. https://doi.org/10.1108/09604529610796583