Practices of excellent companies in the retail industry

Abstract

Attempts to reveal the successful practices of three unique retail operations. Shows that the companies reviewed have a history of success but are also known for finding new ways to evaluate and value innovation. All three organizations are different in their configurations of environment, historical evolution, and merit structure, yet in their uniqueness they have similarities of visionary leadership, management that interfaces with leaders and workers on the front lines, empowerment to these workers, and practices of continually institutionalizing new approaches. In these cases, the originators of the businesses impart a continuity and cohesiveness that cannot be underemphasized. These are not stagnant workplaces. These enterprises are in a constant state of renewal; rapid changes in the world are embraced and addressed rather than resisted.

Citation

La Vere, S. and Kleiner, B.H. (1997), "Practices of excellent companies in the retail industry", Managing Service Quality: An International Journal, Vol. 7 No. 1, pp. 34-38. https://doi.org/10.1108/09604529710158283