Advanced
search

To read this content please select one of the options below:

Implementing quality initiatives in the human resources department of a hospital: a case study

David Moody (David Moody is Executive Director of Human Resources, St John’s Regional Medical Center, Joplin, Missouri.)
Jaideep Motwani (Jaideep Motwani is Director, Office for Economic Expansion, Grand Valley State University, Grand Rapids, Michigan, USA. )
Ashok Kumar (Ashok Kumar is in the Department of Management, Grand Valley State University, West Fulton, Grand Rapids, Michigan, USA)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 October 1998

1326

Abstract

This paper examines the implementation of the principles of total quality management (TQM), benchmarking, and productivity in the human resource function of a hospital located in the Midwest region of the USA. This case study illustrates how basic efforts made by the human resource director resulted in tremendous saving for the hospital ‐ for example, displaying a small banner helped the hospital save $10,000.

Keywords

Citation

Moody, D., Motwani, J. and Kumar, A. (1998), "Implementing quality initiatives in the human resources department of a hospital: a case study", Managing Service Quality: An International Journal, Vol. 8 No. 5, pp. 320-326. https://doi.org/10.1108/09604529810235781

Publisher

:

MCB UP Ltd

Copyright © 1998, MCB UP Limited

Related articles

Manage cookies

We’re listening — tell us what you think

Join us on our journey