Learning culture spreads light at Luminary: Training framework is “golden thread” of enduring quality and consistency

Abstract

Purpose

This article describes the systemic learning culture achieved at UK information‐technology services company Luminary Solutions, where teaching and learning are integrated into company life.

Design/methodology/approach

Outlines the training framework devised, the categories of people trained, the ways in which training is delivered, and the outcomes of the training.

Findings

Reveals that four out of our five raw graduates are now in customer‐project teams and exhibit maturity beyond that expected. Two have themselves created new training modules and four have presented training at company weekends. A total of 15 employees have worked on successful customer projects using technology that was new to them, and employees themselves have created and delivered more than 60 reusable training modules. Most employees have been training mentors. Of 32 people to have been recruited to the company, only two have left, and appraisal feedback suggests employees feel valued and that their contribution and talents are recognized. Every individual has obtained new skills, and these skills have been used effectively and profitably on customer projects.

Practical implications

Describes how Luminary Solutions uses training to support sustainable economic growth.

Originality/value

Emphasizes the importance of flexibility, and of making the maximum use of skills available within the organization.

Citation

(2007), "Learning culture spreads light at Luminary: Training framework is “golden thread” of enduring quality and consistency", Human Resource Management International Digest, Vol. 15 No. 5, pp. 32-35. https://doi.org/10.1108/09670730710762861