Eurostar on track with revamped competency assessments: Company also increases training and coaching opportunities

Abstract

Purpose

Describes a new competency‐assessment system at rail operator Eurostar.

Design/methodology/approach

Explains the reasons for the new competency‐assessment system, the way in which it was introduced, and the improvements it has brought.

Findings

Reveals that the reforms have enabled Eurostar to reduce downtime related to assessments, and to ensure minimal operational risk among drivers. The company has achieved automated results and fluency, while ensuring that all processes are carried out safely.

Practical implications

Shows that the more objective assessment of underpinning knowledge has helped to improve understanding and internal coaching. Ongoing training opportunities have been increased by automating and speeding up elements of the assessment process.

Social implications

Highlights how competency assessments are helping to deliver a safer railway industry.

Originality/value

Reveals that employers are not the only ones to benefit from assessments; employees start to appreciate that the assessments enhance their careers and enable them to develop more quickly. They also improve their confidence in their ability to perform.

Citation

(2011), "Eurostar on track with revamped competency assessments: Company also increases training and coaching opportunities", Human Resource Management International Digest, Vol. 19 No. 1, pp. 29-31. https://doi.org/10.1108/09670731111101598