DESIGNING A RESPONSIVE QUALITY MANAGEMENT SYSTEM

Abstract

Wolsey Hall was one of the first open learning providers to obtain BS 5750. In developing this, the college considered developing a TQM approach but felt that it needed a more procedural base to work from. Discusses the approach taken and follows this through to implementation. This included the modification of the company culture to suit the new conditions via a quality focused training programme. Uses the Wolsey Hall experience to illustrate a general description of issues that medium sized service companies need to consider when developing a quality management system.

Citation

Coffey, J. (1993), "DESIGNING A RESPONSIVE QUALITY MANAGEMENT SYSTEM", Training for Quality, Vol. 1 No. 1. https://doi.org/10.1108/09684879310040029