Linking experience and learning: application to multi‐project building environments

Abstract

Purpose

The ability to learn is an important organisational resource. The purpose of this paper is to identify issues involved in achieving transfer learning across large construction projects in the building sector. The focus is on linking experiences gained in the operation and maintenance phase of one project to the earlier construction phases in subsequent projects.

Design/methodology/approach

The paper presented is conceptual in nature.

Findings

Evidence from the construction industry clearly indicates that significant economic benefits can be realized by improving the experience transfer learning process across projects. Despite the industry's significant investments in computer‐based management systems, experience and research shows there are other factors that have a significant impact on this learning process. A framework for diagnosing an organisation's learning characteristics is identified. This framework includes both the structural dimension of the formal organisation and the cultural dimension of the social relationships within the organisation.

Originality/value

Improved feedback from the operative and maintenance phase has the potential to reduce total life cycle costs for future construction projects. Using Kim's OADI‐SMM model of organisational learning, this paper applies a diagnostic instrument that focuses on the organisation's structural and cultural characteristics to identify breakdowns in experience transfer and learning. Awareness of the factors that inhibit experience transfer and learning can contribute to improving industry performance.

Citation

Anh Thi Lê, M. and Brønn, C. (2007), "Linking experience and learning: application to multi‐project building environments", Engineering, Construction and Architectural Management, Vol. 14 No. 2, pp. 150-163. https://doi.org/10.1108/09699980710731272