Business process improvement through electronic data interchange (EDI) systems: an empirical study

Abstract

Explores the effect of EDI systems on business process improvement (BPI) and the moderating effect of information intensity of the industry on the relationship between EDI systems and BPI. The data for the study were gathered through a survey of Fortune 1,000 US firms at branch levels. The results of study support the hypotheses that EDI systems spanning between a firm and its suppliers have a direct and significant relationship with BPI factors. Information intensity of the industry was not found to moderate the relationship between EDI systems and BPI; rather, it was found to have a direct and significant impact on BPI factors.

Citation

Bhatt, G.D. (2001), "Business process improvement through electronic data interchange (EDI) systems: an empirical study", Supply Chain Management, Vol. 6 No. 2, pp. 60-74. https://doi.org/10.1108/13598540110387564