Learning organizations in the retail sector

Abstract

Continuous learning is one of the key differences between successful and unsuccessful businesses operating in the same environment. The successful business is organized to take advantage of the learning opportunities of each employee and to share insights quickly and effectively throughout the business. And in retail every encounter with a customer is an opportunity for learning. A case study of a major Australian retail hardware chain attempted to identify the characteristics of a learning organization.

Citation

(2002), "Learning organizations in the retail sector", Training Strategies for Tomorrow, Vol. 16 No. 2, pp. 12-14. https://doi.org/10.1108/13697230210815917