Beyond the House of Quality: Dynamic QFD
Benchmarking for Quality Management & Technology
ISSN: 1351-3036
Article publication date: 1 April 1994
Abstract
Describes a dynamic approach to quality function deployment (QFD) that translates customer wants and needs into relevant product and process parameters. Using feedback loops, this new approach incorporates updated customer satisfaction data and dynamically links evolving requirements directly back into manufacturing and related processes. Updated customer requirements “peg” the key parameters in statistical process control charts. Introduces the concept, illustrates the mechanics of the approach, and describes how it benefited an IBM assembly plant.
Keywords
Citation
Adiano, C. and Roth, A.V. (1994), "Beyond the House of Quality: Dynamic QFD", Benchmarking for Quality Management & Technology, Vol. 1 No. 1, pp. 25-37. https://doi.org/10.1108/14635779410056868
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited