Managing processes through teamwork
Abstract
Efficient teamwork has been shown to be a key element for improving business process performance and, as a consequence, organisational performance. As a result of this, improving management and measurement of team performance has captured the interest of many organisations intending to increase their competitiveness. This paper illustrates some of the research findings of an on‐going collaborative research project. It first introduces the idea behind a framework for managing process team performance and later compares this framework with the work that an EFQM winning organisation (2000 European Quality Award prize winner) carried out in order to re‐engineer its organisation towards a structure based on processes and teams.
Keywords
Citation
Mendibil Telleria, K., Little, D. and MacBryde, J. (2002), "Managing processes through teamwork", Business Process Management Journal, Vol. 8 No. 4, pp. 338-350. https://doi.org/10.1108/14637150210434991
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited