Unifying information behaviour and process: a balanced palette and the balanced scorecard

Abstract

Purpose

This paper aims to put forward a “balanced palette” approach using balanced scorecard principles to evaluate the multiple elements of behaviour and process identified in a recent conceptual model developed by Foster and Ferguson‐Boucher at Aberystwyth University.

Design/methodology/approach

Building on Foster and Ferguson‐Boucher's conceptual model the paper reports on a tripartite approach applying information behaviour, records management and organization behaviour theory that is used to develop an analytical tool to measure information and process in organizations.

Findings

The study identified compatibility between the principles identified in the Foster Ferguson‐Boucher (FFB) model and the principles associated with the balanced scorecard (BSC) technique and Broady‐Preston's earlier work. Bringing together the FFB model and the BSC technique the resulting matrix, the Information Situation Scorecard, permits the assessment of information agent roles in the context of some accepted strategic measures while also reflecting the different emphasis that information and behaviour require.

Originality/value

Building on analysis of earlier work, and adapting the principles of the balanced scorecard this paper offers a holistic evaluation of information situations that encompass information behaviour, organization behaviour and records management within a single evaluative framework.

Citation

Foster, A., Ferguson‐Boucher, K. and Broady‐Preston, J. (2010), "Unifying information behaviour and process: a balanced palette and the balanced scorecard", Performance Measurement and Metrics, Vol. 11 No. 3, pp. 280-288. https://doi.org/10.1108/14678041011098550