A patient's experience of an NHS hospital: complaint and outcomes

Abstract

As a retired academic, I have written many academic papers over the years. This is not an academic paper; it is a personal account of my experiences in autumn 2007 of six days in an NHS hospital in Wales. My previous experience of hospitals in the UK consisted of having my tonsils out in 1947 and visiting my husband and parents who were patients in the same hospital over the course of the last years of their lives and of visiting friends in hospitals.

Citation

Wenger, G. (2008), "A patient's experience of an NHS hospital: complaint and outcomes", Quality in Ageing and Older Adults, Vol. 9 No. 2, pp. 4-11. https://doi.org/10.1108/14717794200800009