Exceeding customer expectations at Novotel
René Angoujard
(General Manager of Novotel London)
502
Abstract
René Angoujard, general manager of Novotel London West, describes how the hotel’s commitment to customer service excellence has underpinned its shift from high‐volume tourism to convention hotel
Keywords
Citation
Angoujard, R. (2005), "Exceeding customer expectations at Novotel", Strategic HR Review, Vol. 4 No. 2, pp. 8-9. https://doi.org/10.1108/14754390580000585
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited