Building employee engagement at Sensis

Abstract

Sensis’ people strategy was developed and introduced to support both a new brand and its customer and growth strategies. Here, George Elsey explains how the company engaged employees to drive improvements in customer service and employee retention, with tangible benefits in profitability and growth.

Citation

Elsey, G. (2005), "Building employee engagement at Sensis", Strategic HR Review, Vol. 4 No. 2, pp. 16-19. https://doi.org/10.1108/14754390580000589