How customer dialogue energizes staff at LexisNexis

Abstract

A radical restructure at legal information provider LexisNexis Butterworth left employees with low morale and in need of a new vision. HR director Richard Eastmond describes how the company is using the “customer voice” to re‐energize employees and create rapid change at a critical time in the company’s history.

Citation

Eastmond, R. (2005), "How customer dialogue energizes staff at LexisNexis", Strategic HR Review, Vol. 5 No. 1, pp. 16-19. https://doi.org/10.1108/14754390580000846