Reducing Austar’s training costs
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Abstract
In 2004, AUSTAR, an Australian television operator, realized it needed to improve communications with its front‐line customer service personnel. Despite receiving regular updates, staff found it increasingly difficult to keep up with complex product and system information.
Keywords
Citation
(2006), "Reducing Austar’s training costs", Strategic HR Review, Vol. 5 No. 5, pp. 4-4. https://doi.org/10.1108/14754390680000898
Publisher
:Emerald Group Publishing Limited
Copyright © 2006, Emerald Group Publishing Limited