Reducing Austar’s training costs

Abstract

In 2004, AUSTAR, an Australian television operator, realized it needed to improve communications with its front‐line customer service personnel. Despite receiving regular updates, staff found it increasingly difficult to keep up with complex product and system information.

Citation

(2006), "Reducing Austar’s training costs", Strategic HR Review, Vol. 5 No. 5, pp. 4-4. https://doi.org/10.1108/14754390680000898