How coaching cuts costs and saves time at BT Retail: Improving overall performance through coaching sessions
Ian Brumwell
(Trinity Horne)
Paul Reynolds
(Trinity Horne)
473
Abstract
In 2004, BT Retail Online enlisted the help of coaching consultants Trinity Horne, to identify methods of improving and optimizing its performance management framework. Ian Brumwell and Paul Reynolds of Trinity Horne explain how implementing a MasterCoach program with management development workshops significantly benefited the business.
Keywords
Citation
Brumwell, I. and Reynolds, P. (2006), "How coaching cuts costs and saves time at BT Retail: Improving overall performance through coaching sessions", Strategic HR Review, Vol. 5 No. 5, pp. 20-23. https://doi.org/10.1108/14754390680000907
Publisher
:Emerald Group Publishing Limited
Copyright © 2006, Emerald Group Publishing Limited