The holistic approach to training: Effective training is a complex activity with little resemblance to the traditional “monkey see, monkey do” approach

Abstract

Purpose

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

A comprehensive needs analysis supported the development, implementation and auditing of an effective and interactive training package. Employees responded positively to the activities, and subsequent changes in working practices produced an overall rise in their firm's productivity. JaywingDMG provided training materials that were retained by Moorhouse Group Ltd. Employees kept individual training materials such as workbooks for future reference. Other parts of the training were later adapted for use in the induction process for new starters. This case study illustrates an holistic approach to training which is far removed from the “monkey see monkey do” techniques with which the term “training” is sometimes unfairly associated. Modern training techniques promote a long‐term view of training as an on‐going activity that assists all levels of employees to appreciate the value of their work in terms of personal and organizational success. Employees who feel valued in this way are likely to work more effectively, maintain a loyalty to the organization and to be happier in their jobs.

Practical implications

Provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

Originality/value

Provides an easily accessible summary of relevant business concepts and presents them in a fresh way.

Citation

(2011), "The holistic approach to training: Effective training is a complex activity with little resemblance to the traditional “monkey see, monkey do” approach", Development and Learning in Organizations, Vol. 25 No. 1, pp. 28-29. https://doi.org/10.1108/14777281111096825