Self‐evaluation model for TQM activity

Abstract

Objective evaluation is necessary for the company to know the level of its TQM activity and to improve it. This article proposes self‐evaluation model for TQM activity through comparison study of the examination viewpoints for the Deming Prize with criteria of the Malcolm Baldridge National Quality Award. Proposed self‐valuation model consists of three evaluation categories i.e. management system, management performance and survey/audit system. Evaluation on these categories is done for process and performance by using scoring method. This self‐evaluation model is useful for checking the progress of TQM and make company recognize the strength and weakness of its TQM activity, namely, positioning analysis.

Citation

Osada, H. and Yamazaki, M. (2000), "Self‐evaluation model for TQM activity", Asian Journal on Quality, Vol. 1 No. 1, pp. 75-80. https://doi.org/10.1108/15982688200000009