Development of an organizational excellence framework

Abstract

Purpose

The purpose of this paper is to describe the development of the Organizational Excellence Framework, which consolidates the principles and practices of leading management frameworks that are practiced in Australia, Europe, the USA and Canada. It is intended to fill a void that exists, to date, for having an implementation guideline for industries’ consultants and quality practitioners.

Design/methodology/approach

The paper consolidates the principles and practices of the leading excellence frameworks and provides the results worked out with a team of management consultants and quality professionals that adds to the existing body of knowledge (BoK), giving state‐of‐the‐art implementation guidelines, additional resources and references.

Findings

Subjective and objective data gathering for the case study was carried out to gather responses from management consulting and quality practitioners on the potential value to practitioners and organizations.

Originality/value

The research combines the content of leading frameworks and provides implementation guidelines for the management consulting group and quality practitioners. The value of the Organizational Excellence Framework is to deliver benefits similar to other award program schemes that are realized when practitioners use the framework and organizations implement it and apply for excellence awards, nationally or internationally.

Citation

Ringrose, D. (2013), "Development of an organizational excellence framework", The TQM Journal, Vol. 25 No. 4, pp. 441-452. https://doi.org/10.1108/17542731311314917