The Sandals philosophy: exceeding guest expectations – now and in the future
Abstract
Purpose
This paper seeks to introduce the Sandals philosophy and how it enabled Sandals Resorts International to become the world's most celebrated ultra all‐inclusive resort company.
Design/methodology/approach
The paper profiles the company's growth and approach to human resource development.
Findings
The paper concludes that an active, practical learning method is the most suitable development process to enable personal, professional and organizational development.
Practical implications
The paper illustrates the importance of organizational learning in sustaining corporate success.
Originality/value
The paper provides a perspective on the business philosophy that underpins the development of Sandals Resorts International.
Keywords
Citation
Brown, P., Hassan, S. and Teare, R. (2011), "The Sandals philosophy: exceeding guest expectations – now and in the future", Worldwide Hospitality and Tourism Themes, Vol. 3 No. 1, pp. 8-13. https://doi.org/10.1108/17554211111104907
Publisher
:Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited