User participation: quality assurance for user‐fit design
International Journal of Quality and Service Sciences
ISSN: 1756-669X
Article publication date: 19 October 2010
Abstract
Purpose
The purpose of this paper is to discuss how the participatory approach should be considered and applied in research for the disabled. It aims to arouse the awareness of policymakers, professionals, researchers and the general public that disabled people must not only be considered, but also invited to participate in research actively in order to bring real benefit to disabled people.
Design/methodology/approach
An in‐depth case study related to policy, implementation and management quality of tactile guide paths (TGP) was carried out in Hong Kong. Participatory approach was adopted to explore how to help visually impaired people (VIP) access places independently. The methods included group discussions, direct individual interviews, field studies and intensive observations.
Findings
The quality of TGP is still unsatisfactory in policy, implementation and management aspects in that VIP still face a lot of difficulties in accessing places, in particular the places they have never gone before. Two of the major causes of poor quality of TGP are misunderstanding and neglect. VIP, as well as other disabled people, still face many difficulties arising from different sources; from the grant society policies to small objects in their daily lives.
Practical implications
VIP should not be considered as a group of people with ills, trouble and problems in the society. Policymakers, professionals in design and implementation and management people must recognise that they should not impose their value judgments and preferences on VIP. Instead, user participation is a good and applicable approach to assure a high quality of design.
Originality/value
The paper offers insights into quality assurance for user‐fit designs.
Keywords
Citation
Wai Michael Siu, K. (2010), "User participation: quality assurance for user‐fit design", International Journal of Quality and Service Sciences, Vol. 2 No. 3, pp. 287-299. https://doi.org/10.1108/17566691011090035
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited