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Appendix 2

Grafton Whyte (University of Namibia, Namibia)

The V-Model of Service Quality

ISBN: 978-1-78769-606-8, eISBN: 978-1-78769-603-7

Publication date: 18 October 2018

Citation

Whyte, G. (2018), "Appendix 2", The V-Model of Service Quality, Emerald Publishing Limited, Leeds, pp. 121-129. https://doi.org/10.1108/978-1-78769-603-720181012

Publisher

:

Emerald Publishing Limited

Copyright © 2018 Emerald Publishing Limited