A New Framework for a New Model

Abstract

The aim of this chapter is to present a comprehensive definition of Global Services that encompasses the wide variety of phenomena currently present in the international trade in services to bring to light the shift we are witnessing from Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO), and Knowledge Process Outsourcing (KPO) models toward end-to-end (E2E) services and to highlight the factors which have had and will have an effect on these processes in the coming years.

Citation

Capobianco, J.P. (2023), "A New Framework for a New Model", The New Era of Global Services: A Framework for Successful Enterprises in Business Services and IT, Emerald Publishing Limited, Leeds, pp. 19-32. https://doi.org/10.1108/978-1-83753-626-920231002