The role of perceived values in explaining Vietnamese consumers’ attitude and intention to adopt mobile commerce

Abstract

Purpose

The purpose of this paper is to discuss and test the direct and indirect effects of utilitarian, hedonic and social values integrated into the theory of planned behaviour (TPB) to achieve a deeper understanding of consumers’ intention to adopt mobile commerce (MC) in the context of a developing country, Vietnam.

Design/methodology/approach

Based on self-administered survey data of 382 Vietnamese consumers, a structural equation modelling approach with latent constructs is used to test the hypotheses.

Findings

Perceived values explain consumer attitudes, subjective norms and behavioural intentions in the MC context. In particular, they help to increase the explained variance of the intention to adopt MC by about 9.58 per cent compared with the TPB. Finally, a cross-effect on consumer attitudes from subjective norms is also found.

Research limitations/implications

Future studies would benefit from investigating other variables (e.g. innovativeness or trust) and using actual behaviour (e.g. online purchases).

Practical implications

Business managers should pay attention to different forms of consumer values to understand how and why consumers adopt MC in a developing country.

Originality/value

This study fills the gap in the literature by simultaneously investigating the role of utilitarian, hedonic and social value in a TPB model in the MC context.

Citation

Khoi, N.H., Tuu, H.H. and Olsen, S.O. (2018), "The role of perceived values in explaining Vietnamese consumers’ attitude and intention to adopt mobile commerce", Asia Pacific Journal of Marketing and Logistics, Vol. 30 No. 4, pp. 1112-1134. https://doi.org/10.1108/APJML-11-2017-0301