Comparative analysis of selected process maturity assessment models applied in the public sector
Business Process Management Journal
ISSN: 1463-7154
Article publication date: 20 April 2023
Issue publication date: 9 May 2023
Abstract
Purpose
Despite the multitude of publications concerning the process maturity assessment models applied in the private sector, the matter of the choice of a process maturity assessment model is not so unambiguous in the public sector. The goal of this article is to identify process maturity assessment models applicable to the public sector.
Design/methodology/approach
Literature review, enabling identification of process maturity assessment models applicable to the public sector. Comparative analysis, making it possible to identify the advantages and disadvantages of the selected maturity assessment models.
Findings
Models enabling assessment of process maturity and e-government maturity applicable to the public sector have been identified. Potential benefits and limitations specific to the analysed models have been established.
Practical implications
The publication indicates which process maturity assessment models can be successfully applied in the public sector. As such, it provides important support for the public sector in the decision-making process concerning the choice and implementation of a specific process maturity assessment model.
Originality/value
This is one of the few study which refers to a comprehensive review and analysis of process maturity assessment models applicable to the public sector. As the relevant contribution, it clarifies the relationships and differences between process and e-government maturity assessment models. This study provides important aid to both practitioners and theorists in terms of the selection of a process maturity assessment model against specific research needs.
Keywords
Citation
Gębczyńska, A. and Vladova, K. (2023), "Comparative analysis of selected process maturity assessment models applied in the public sector", Business Process Management Journal, Vol. 29 No. 3, pp. 911-928. https://doi.org/10.1108/BPMJ-09-2022-0420
Publisher
:Emerald Publishing Limited
Copyright © 2023, Emerald Publishing Limited