EVALUATING TQM: IS IT WORTH IT?
966
Abstract
Reviews total quality management (TQM) and investigates whether it has run its course. Discusses criticisms aimed at TQM and answers questions posed. Goes on to show that total quality is measurable and will be reflected by results.
Keywords
Citation
Crombie, G. (1993), "EVALUATING TQM: IS IT WORTH IT?", Management Development Review, Vol. 6 No. 3. https://doi.org/10.1108/EUM0000000000741
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited