TRAINING TEAM LEADERS

Abstract

Examines the AA′s method of training staff by empowerment based on encouraging customer care skills, team leadership abilities and team‐building initiatives. Concludes that managers need to learn to adapt to this empowerment in order to take advantage of the “hidden talents” of staff.

Citation

Myers, K. (1993), "TRAINING TEAM LEADERS", Training for Quality, Vol. 1 No. 1. https://doi.org/10.1108/EUM0000000002990