A multiple application
Abstract
Looks at one company′s attempt to avoid the pitfalls arising in the first two years of TQM introduction, especially when operating a multi‐site, multinational company. Discusses the company and its reasons for introducing TQM. Reflects on the lessons learned and concentrates on specific aspects relating to the milti‐site nature of the work. Concludes that, as the group moves into the third year of application of TQM, it is still premature to claim the installation of a one‐culture, one‐company approach, although TQM has played a significant part in achieving this.
Keywords
Citation
Whittle, A. and Macniven, S. (1993), "A multiple application", The TQM Magazine, Vol. 5 No. 2. https://doi.org/10.1108/EUM0000000003066
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited