Marketable improvements
Abstract
Asserts that by marketing quality, organisations can better ensure that their customers get both the product and standard of service they really require. Contends that many organisations are driving quality through a production orientation rather than through the eyes of customers, and that marketing quality is the competitive edge in TQM. Asserts that marketing and sales people need to accept that a systematic and disciplined approach is the right way forward. Concludes that marketing and quality must come together if organisations are to succeed in an increasingly competitive marketplace.
Keywords
Citation
Griffith, I. (1993), "Marketable improvements", The TQM Magazine, Vol. 5 No. 2. https://doi.org/10.1108/EUM0000000003069
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited