The swing of the pendulum

Abstract

Explains a mathematical solution ‐ catastrophe theory ‐ may help to shed light on the pitfalls of reorganisation. Argues that organisational failures are not always the result of human failures and goes on to demonstrate that there can be far more complex reasons. Provides a number of useful applications of catastrophe theory that could aid the future development of an effective improvement strategy.

Citation

Finlow‐Bates, T. (1993), "The swing of the pendulum", Managing Service Quality: An International Journal, Vol. 3 No. 2, pp. 469-472. https://doi.org/10.1108/EUM0000000003161