Caring for more than health
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 March 1993
Abstract
Defines total quality management (TQM) and ascertains its current state within the National Health Service. Reports on a recent study of TQM in the NHS that focused on management and organisational arrangements for quality improvement, patterns of leadership, strategic planning for action, and thepattern and aims of quality of activity. Outlines some possible strategies for successful implementation while simultaneously avoiding some of the common pitfalls.
Keywords
Citation
Foster, M. (1993), "Caring for more than health", Managing Service Quality: An International Journal, Vol. 3 No. 3, pp. 15-20. https://doi.org/10.1108/EUM0000000003164
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited