People watching for business
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 March 1993
Abstract
Looks at problem behaviour among employees in organisations during periods of change. Suggests a number of ways of addressing the issues of problem people that affect organisational performance.
Keywords
Citation
Williams, M. (1993), "People watching for business", Managing Service Quality: An International Journal, Vol. 3 No. 3, pp. 25-26. https://doi.org/10.1108/EUM0000000003166
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited