Credit where credit is due

Abstract

Demonstrates briefly how, rising from the situation of disorder, Sears Financial Services has turneditself around since the late 1980s by concentrating on quality management, customer service, employee recognition and new forms of technology.

Citation

Williams, M. (1993), "Credit where credit is due", Managing Service Quality: An International Journal, Vol. 3 No. 3, pp. 53-56. https://doi.org/10.1108/EUM0000000003172