Quality Conversion for Council
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1993
Abstract
Relates how Cannock Chase District Council has adopted various methodologies for assuring best practice from large manufacturing companies in the private sector. Outlines a two‐year programme for business process improvement utilizing teams drawn from the council′s 30 small Service Achievement Centres which deliver services.
Keywords
Citation
Goulden, C. and Pass, J. (1993), "Quality Conversion for Council", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 25-28. https://doi.org/10.1108/EUM0000000003201
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited